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Frequently asked questions

Questions are part of making an informed decision.

Straight answers about hormone care, treatment, membership, and visits. Search below or browse by topic.

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Our team can walk you through hormone care, membership, and next steps.

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Getting started
Does completing the assessment mean I qualify for medication?

No. The assessment helps MaxHealth understand your concerns and route you toward an appropriate consultation. Medication eligibility can only be determined through clinical evaluation.

Getting started
Do I have to stop seeing my current doctor?

No. You may continue seeing your existing physicians and specialists. MaxHealth can provide additional accessible support within the limits of its services and coordination policies.

Treatment
Does MaxHealth offer testosterone therapy?

MaxHealth may offer testosterone evaluation and treatment when clinically appropriate. Symptoms alone do not confirm testosterone deficiency, and treatment should follow a complete medical evaluation and any appropriate testing.

Treatment
Does every patient need laboratory testing?

No. Testing needs vary by patient, treatment pathway, medical history, and provider judgment. Your provider will explain which tests may be appropriate and whether they carry a separate cost.

Treatment
Does MaxHealth prescribe GLP-1 medications?

MaxHealth providers may prescribe GLP-1 or other weight-management medications when they are clinically appropriate and legally available. Treatment eligibility depends on your medical history, current health, risks, goals, and provider evaluation.

Membership
Are medications included in the membership price?

Medications are not included in the monthly membership fee. Our team works with your provider to help you find the most affordable options, and Comprehensive members have a personal pharmacist to help with medication costs.

Membership
Why does MaxHealth use a membership model?

Lasting progress often requires continued access, follow-up, and treatment adjustment rather than a single appointment. Membership supports an ongoing relationship with your care team.

Visits
Can I receive care virtually?

Virtual appointments may be available depending on your location, provider, medical needs, and state requirements. Some conditions, testing, or treatments may require an in-person visit.

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Your provider will help you understand the options that may be appropriate for you.